Frequently Asked Questions
Welcome to MyHandmade Gifts! We believe handmade gifts are special because every piece has its own character. Below, you’ll find answers to common questions about our products, orders, shipping, custom designs, and after-sales support.
If you need any further help, please feel free to contact us through our website.
Are your products handmade?
Yes! Each of our products is carefully handmade with attention to detail. We believe handmade gifts are special because every piece has its own character. Small variations make each item unique and give it a personal touch.
Will my item look exactly like the photos?
We do our best to show every product as accurately as possible. Since each item is handmade, slight differences in color, size, and texture may occur. Colors may also look a little different depending on your screen settings. We recommend checking the product description carefully before placing your order.
Do you accept custom orders?
Yes! We offer customization for selected products, including color and size options. If you have a specific idea in mind, feel free to contact us and tell us what you’re looking for. We’ll discuss the available options with you before you place your order.
How long does shipping take?
Shipping times depend on the product, production time, shipping method, and destination. Ready-made items may be processed differently from made-to-order products. Please check the product page and the delivery information provided at checkout for the latest estimates. For custom orders, we’ll discuss the expected production time with you before confirming your order.
Do you ship internationally?
Yes! We ship from China to supported international destinations. Available shipping methods and any applicable shipping charges will be displayed at checkout. International delivery times may vary depending on the destination and local customs procedures. If your country is not listed at checkout, please contact us to ask about possible shipping options.
Can I return or exchange an item?
Because every handmade piece is unique, we generally do not accept returns or exchanges for change of mind or personal preference. Please review the product photos, description, and size details carefully before placing your order. If your item arrives damaged, defective, or incorrect, please contact us so we can review the issue and help find an appropriate solution. Your statutory consumer rights remain unaffected.
What if my item arrives damaged?
We’re sorry if your order arrives damaged or is not what you expected. Please contact us with your order number, a brief description of the issue, and clear photos of the item and its packaging. We’ll review the details and work with you to determine an appropriate solution. Please get in touch as soon as possible after receiving your order.
How can I contact you?
If you have any questions about our products, shipping, custom orders, or an existing purchase, we’re always happy to help.
You can reach us by email at postmaster@myhandmadegifts.com. If your question relates to an existing order, please include your order number so we can assist you more efficiently.
We’ll do our best to get back to you as soon as possible. Thank you for choosing MyHandmade Gifts!